Your Privacy Matters to Us
Lionsgate Limousine is committed to protecting the personal information of everyone who books our luxury transportation services or visits our website. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
Who We Are
Lionsgate Limousine is a luxury transportation company based in Greater Vancouver, British Columbia, Canada. Our registered address is 4292 Wolf Way, Tsawwassen, BC, Canada V4M 0E1.
We provide premium chauffeured transportation services including airport transfers, YVR transportation, black car service, town car service, Whistler transfers, limousine service, and corporate chauffeur arrangements throughout the Greater Vancouver region and Lower Mainland.
For the purposes of applicable Canadian privacy legislation, Lionsgate Limousine is responsible for any personal information you provide through our website, booking forms, phone calls, or email correspondence.
Information We Collect
We collect only the information reasonably necessary to provide our services and communicate with you effectively. This may include:
Personal Identification Information
Full name, email address, and phone number.
Booking and Service Information
Pickup and drop-off addresses, flight information for airport transfers, pickup date and time, number of passengers, service type, vehicle preference, number of hours required, intermediate stops, and special notes or requests.
Automatically Collected Technical Data
IP address, approximate geographic location, browser type, operating system, pages visited, time spent on the website, referring URLs, and device identifiers.
Communication Records
Emails, phone call logs, online form submissions, and any additional information you voluntarily provide when contacting us.
How We Collect Information
We collect personal information through online booking or quote forms, phone calls, email correspondence, cookies, analytics tools, and social media interactions.
When you submit a ride request or quote form, you voluntarily provide your contact and trip details. When you call or email us, we collect the information needed to respond to your enquiry or complete your booking.
Our website also uses cookies, Google Tag Manager, and Google Analytics to collect anonymized usage data.
How We Use Your Information
We use your personal information for legitimate business purposes, including:
Processing and confirming bookings, arranging your ride, dispatching a chauffeur, sending confirmation details, providing accurate pickup information, monitoring flights for airport transfers, responding to enquiries, sending receipts, resolving customer support issues, preparing quotes and invoices, improving website performance, complying with legal obligations, and sending marketing communications only with your consent.
We do not use your personal information for automated decision-making or profiling that produces significant legal effects.
Sharing Your Information
Lionsgate Limousine does not sell, rent, or trade your personal information to third parties.
We may share your information only in limited circumstances, such as with chauffeurs and dispatchers assigned to your booking, secure payment processors, trusted service providers, legal authorities when required by law, or during a business transfer such as a merger or sale.
We never sell your personal data. Your information is shared only when necessary to deliver the services you requested.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and collect anonymized analytics data.
We use Google Tag Manager, Google Analytics, essential functional cookies, and WordPress session cookies. These tools help us understand how visitors use our website and keep our booking forms and website features working correctly.
Most browsers allow you to control or delete cookies through browser settings. Blocking cookies may affect some website features.
Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
Booking records may be kept for a minimum of 7 years to meet Canadian tax and accounting requirements. Customer correspondence may be kept for up to 3 years after your last interaction. Website analytics data is retained according to Google Analytics settings, typically 26 months. Marketing consent records are kept until you withdraw consent.
When information is no longer required, we securely delete or anonymize it.
Data Security
Lionsgate Limousine takes reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our security measures include SSL/TLS encryption, restricted access to personal data, regular website and IT security reviews, use of reputable service providers, and staff awareness of privacy obligations.
Although we take reasonable precautions, no internet transmission or electronic storage system is completely secure. If a data breach creates a real risk of significant harm, we will notify affected individuals and relevant authorities as required by law.
Your Rights
As a resident of British Columbia or Canada, you have rights regarding your personal information.
You may request access to the personal information we hold about you, ask us to correct inaccurate information, withdraw consent for marketing communications, request deletion of your personal information where legally possible, or file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
To exercise these rights, contact us using the details below. We will respond to verified requests within 30 days as required by Canadian privacy law.
Children’s Privacy
Our services are intended for adults and corporate clients. Our website is not directed at individuals under 18, and we do not knowingly collect personal information from minors.
If you believe we have collected personal information from a child, please contact us and we will delete it promptly.
External Links
Our website may contain links to third-party websites, including social media pages and Google Maps.
This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the privacy policies of external websites they visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operations.
When updates are made, the “Last Updated” date will be changed. For significant changes that affect how we handle personal information, we will make reasonable efforts to notify affected users directly.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how we handle personal information, please contact us:
Lionsgate Limousine
Phone: +1 604 612-8202
Email: info@lionsgatelimousine.com
Address: 4292 Wolf Way, Tsawwassen, BC, Canada V4M 0E1
Website: lionsgatelimousine.com
We aim to respond to privacy enquiries within 5 business days. For data access or deletion requests, please allow up to 30 days for full processing.
You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia if you believe your privacy rights have not been respected.